FAQs
Frequently asked questions.
Can’t find the answer you’re looking for? Reach out at hello@coffeeslack.com.
- How does the matching work?
- On the 1st of each month, we read the list of participants for your workspace, shuffle them, and pair them up. With an odd number of participants the last three become a trio so nobody is left out. With exactly one participant, that person gets a friendly DM letting them know we’ll roll them into the next month.
- How do my teammates opt in (or out)?
- In Slack, anyone types
/coffeeor opens the bot’s App Home and clicks Participate. Opt-in is per-month — your teammates pick whether to join each round, so opting out just means not signing up next time. No opt-out paperwork. - Will my teammates see each other’s emails?
- When two people are matched, they see each other’s name and email so they can reach out. We don’t share contact info with anyone outside the matched group, and never with anyone outside your workspace.
- What’s the smallest team this works for?
- Two people, technically — though pairings get a lot more interesting once you have eight or more. The free tier supports up to three active participants per month; that’s enough to try the bot end-to-end with a small group before you decide whether to upgrade.
- Is the trial free? Do I need a credit card?
- The trial is 60 days, and you don’t need a credit card to start. If you don’t add a payment method by the end of the trial, your subscription cancels automatically and your team drops back to the free tier — no surprise charge.
- Can I cancel anytime?
- Yes. Cancellation goes through the Stripe Customer Portal, linked from the in-app Billing tab. Your subscription stays active through the end of the period you’ve paid for, then your team drops to the free tier.
- What data do you store?
- Per workspace: the list of monthly participants (name, email, Slack user id), the resulting pairings, and your settings (logo URL, email template). Everything lives in our Firestore project. We don’t share data with third parties except Slack and Resend (for email delivery) and Stripe (for billing). Right-to-be-forgotten requests are handled on a one-call basis — see hello@coffeeslack.com.
- What if I have more questions?
- Email hello@coffeeslack.com or use the contact form. We’re a small team and we read everything.